Business Process Management Consulting and Training
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E-Learning

Orion Development Group offers both live, instructor-led online training and recorded self-study modules.

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Self-Study: Streaming Seminars

Orion Development Group’s self-paced educational experiences will build your team’s skills.  Our streaming seminars are based on our seminars we teach at prominent universities throughout the United States.

Subscription Options

Individual

Pay one price ($995) for unlimited access to all Orion self-paced webinars in 2020.  Our library has 20 impactful modules…and is growing.  The per-module savings is more than 50%.

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Group

Unlimited access to all self-paced webinars in 2020 for up to 20 people: $5,000. Less than $25 per webinar.

Bonus: $1,000 toward onsite services.

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Organization

Unlimited access to all self-paced webinars in 2020 for up to 50 people: $10,000. Less than $20 per webinar.

Bonus: Up to $7,000 toward live training.

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Business Process Improvement Series

Essentials of Process Mapping

Process Mapping is the foundation for every performance improvement and technology transformation project.

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Eliminating NVA Activities

On average, 20%-30% of all business costs are attributable to non-value-added activities. Eliminate them!

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Essentials of Process Innovation

Key techniques to generate out-of-the-box solutions and to leverage them to deliver meaningful business results.

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Data Analytics Series

Collecting the Right Data

Data Analytics, Part 1. Cutting-edge technology and brilliant data scientists are no match for the wrong data.

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Using Charts & Graphs

Data Analytics, Part 2. How to analyze data and to communicate important conclusions to decision makers.

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Making Data-Driven Decisions

Data Analytics, Part 3. How to use stats, graphs and your buiness judgement to make the best decisions.

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Change Management Series

Organizing for Change

Change Management, Part 1.  Lay the foundation for project success on Day 1 with a comprehensive plan.

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Gaining Buy-In

Change Management, Part 2. Turning great ideas into reality is the biggest challenge of improvement projects.

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Facilitating Change

Change Management, Part 3. Successful teams don’t just happen; they need a skilled Facilitator.

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Essential Analysis Tools Series

Pareto Charts

Essential Tool #1:  Identify the vital few issues that demand your process improvement focus.

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Cause & Effect (Fishbone) Diagrams

Essential Tool #2.  Don’t just treat symptoms. Find and resolve the causes of business problems.

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Scatter Diagrams

Essential Tool #3: Find upstream metrics that impact results by seeing the relationship between variables.

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Group Problem-Solving Tools Series

Sociograms

The sociogram is a great tool to help team leaders and facilitators draw out the potential of each team member.

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Conflict Management

Managed properly, conflict generates new ideas, helps evaluate options and reveals people issues to resolve.

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Multivoting

Brainstorming generates many potential solutions. Multivoting is an effective approach to gaining group consensus.

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Our Favorite Tools Series

Control Charts

Favorite Tool #1:  Identify performance variation that requires management action versus process redesign.

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Kano Model & Diagram

Favorite Tool #2.  Distinguish between different levels of customer need to gain a competitive edge.

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Strategy Maps

Favorite Tool #3: Keep everyone focused on your top goal by aligning objectives and day-to-day operations.

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Live Webinars

All Orion training can be delivered via live, web-based sessions customized to your organization’s specific needs.  Orion also has two standing open-enrollment webinars that are scheduled 2-3 times per year.

Essentials of Business Process Management

Essentials of Business Process Management is a six-hour e-learning event delivered in three (3) two-hour modules. It is a component of the Business Process Management Certificate Series and provides ABPMP credit.

Tools for Achieving Breakthrough CX

Tools for Achieving a Breakthrough Customer Experience is a six-hour e-learning event delivered in three (3) two-hour modules. The program, co-developed by a former Disney executive, will highlight a roadmap and toolkit you can use to discover the CX opportunity that will have maximum impact for your customer and your bottom line.

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