Strategic Business Process Management Consulting and Training Since 1993
BPM Consulting & Training
menu MENU

Identifying & Prioritizing Customer Needs

The business process (or value chain) is the engine that produces value in the form of products or services a customer will pay for. Effective process improvement must begin with a thorough understanding of who the customer is and how he or she defines value, lest we create a more efficient system for “garbage in, garbage out.” Identifying & Prioritizing Customer Needs will demonstrate how to:

Time: 1 to 2 hours, including exercises
Price: $150
Credits: 1 PDU

Share This