Simplified Balanced Scorecard Development for Public Service Agencies
To survive and thrive in an environment marked by shrinking budgets, strict regulations, and changing workforce demographics, public sector leaders must make difficult decisions that affect citizens, employees, service continuity and overall performance. These strategic decisions must be supported by a clear system of measurement that provides an early warning system to alert leaders when frontline activities stray from strategic objectives and/or course corrections are required.
The Balanced Scorecard (BSC) can and should be an excellent tool to help senior leaders manage strategy during turbulent times like these. Too often the BSC development process becomes unnecessarily complicated or the resulting scorecard is overloaded with measurements of dubious value. Some organizations take years to perfect their BSC, others let it fall to the wayside.
Orion will show you how to get your BSC right the first time! During the webinar, key issues that will be addressed include:
- Why the strategy map is an essential tool for focusing your scorecard
- The Vital Few: How to limit your BSC to 20-30 critical metrics
- Stumbling blocks to creating a public sector BSC
- Development strategy for quickly creating a useful scorecard
Your presenter is Ralph Smith, the Executive Vice President of Strategic Services for the Orion Development Group (Orion), President of Orion’s Public Process Optimization (PPOC) division and author of Business Process Management and the Balanced Scorecard. Ralph’s clients have enjoyed results such as a 44% increase in return on capital and an 85% drop in customer complaints as well as induction into the BSC Hall of Fame. Click for Ralph Smith’s full bio.