Achieving Six Sigma Performance

Credits: 12 PDUs

• Integrate Six Sigma methodologies into existing process management practices
• Collect and analyze data critical to making good process improvement decisions…and good business decisions
• Deliver consistent quality by using statistical process control methods including statistical process control

“Six Sigma has galvanized our company with an intensity the likes of which I have never seen in my 40 years at GE”
– Jack Welch, CEO, General Electric

Six Sigma: A Proven Approach to Achieving Operational Excellence and Business Results

You know the success stories:

• Six Sigma added more than $2 billion to GE’s bottom line in 1999
• Allied Signal cut operational costs by more than $2 billion
• Motorola saved more the $15 billion in its first decade of Six Sigma

So is Six Sigma the “revolutionary business strategy” some say it is? No. Six Sigma is not new. It is not strategy. Six Sigma is a rigorous application of proven quality management principles that provides an organization with the tools, techniques, resources, culture and business focus needed to:

Maximize Customer Value
Deliver outstanding quality consistently

Minimize Process Costs
Dramatically reduce waste and inefficiency

In other words, Six Sigma — properly applied — helps your company achieve operational excellence. Improperly applied, it becomes the “program-of-the-month” that fails to fully engage the commitment of valuable resources.

Achieving Six Sigma Performance

Measurement and statistical analysis are central to a Six Sigma approach. As your processes create value for your customers, variation occurs. Results from product to product or service to service vary. Understanding and reducing process variation are the keys to achieving six sigma performance. Mastering process variation also helps you unlock process wisdom that enables breakthrough performance.

Achieving Six Sigma Performance will deliver techniques you can use to:

• Monitor and reduce variation
• Eliminate the root causes of problems
• Make better management decisions

This practical, how-to-do-it seminar will help you understand how Six Sigma fits with your existing management approach and arm you with a suite of tools to control, optimize and innovate the processes that drive your business system. Act now. Enroll a team of key process leaders today.

Seminar Outline

• Total Quality, Process Management and Six Sigma
  • Why Six Sigma is different
  • How process management and Six Sigma fit together
  • The process management cycle
  • The Six Sigma cycle
  • Integration
  • When the Six Sigma approach makes sense

• Value Creation Through Six Sigma
  • Six Sigma and Lean principles
  • Six Sigma roadmap
  • Six Sigma roles: Black Belt certification

• Six Sigma Projects
  • The team chartering process
  • Team problem solving
  • Baseline analysis
  • Value stream and process mapping
  • Prioritization matrix
  • Identifying the best process measures

• Achieving Six Sigma Process Performance
  • Predicting process performance: Variation & probability
  • Normal variation vs. abnormal variation
  • Using variation as a diagnostic tool
    • Histograms
    • Trend charts
  • Statistical process control (SPC)
    • Control charts
    • Process capability
  • Measuring Improvement
  • Process Quality Management Documentation Package
  • Mistake Proofing

• Maximizing Process Performance
  • Putting it all together
  • Technical, behavioral and organizational barriers to process optimization