How to Cut Costs Without Slashing Services

Credits: 6 PDUs

The challenge of “Doing More With Less” has never been greater for government agencies. On one hand, more citizens than ever need services. On the other, declining tax revenue and dwindling ARRA contributions mean across the board budget cuts for many.

Something has to give. Services? Staff? There is another way.

On average, 30% of all service process costs are attributable to non-value-added activities. These may include outdated procedures, unnecessary inspections, services the citizen doesn’t want and many other sources of lost productivity. How to Cut Costs Without Slashing Services will present a proven, simple approach you can use to:

• Identify customer requirements within the public sector
• Map processes to capture time and value
• Identify process pulse points
• Evaluate process improvement opportunities
• Create buy-in and ownership from process stakeholders

Seminar Outline

The Balancing Act – Service vs. Efficiency

• What is different and not so different about government processes?
• Identifying customer requirements within the public sector
• The Kano model
• The DUCE Process Reform Model

Are We Doing the Right Things?

• Visioning Template – Identifying future needs
• Kano Analysis – Which processes do we keep?
• Eliminating processes that have outlived their usefulness
• Clarifying core business processes

Mapping and Improving Processes

• Eliminating waste and inefficiency in core processes
• The Process Improvement Cycle
• System Maps and Process Maps
• Finding the right process pulse points
• Analyzing process data

Process Improvement Methodologies

• Improving process speed
• Reducing cost
• Improving accuracy and consistency
• Policy versus process changes

Organizational Change Creating buy-in

• A project management approach