Strategic Business Process Management Consulting and Training Since 1993
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How to Cut Costs Without Slashing Services

Credits: 6 PDUs

The challenge of “Doing More With Less” has never been greater for government agencies. On one hand, more citizens than ever need services. On the other, declining tax revenue and dwindling ARRA contributions mean across the board budget cuts for many.

Something has to give. Services? Staff? There is another way.

On average, 30% of all service process costs are attributable to non-value-added activities. These may include outdated procedures, unnecessary inspections, services the citizen doesn’t want and many other sources of lost productivity. How to Cut Costs Without Slashing Services will present a proven, simple approach you can use to:

Seminar Outline

The Balancing Act – Service vs. Efficiency

Are We Doing the Right Things?

Mapping and Improving Processes

Process Improvement Methodologies

Organizational Change Creating buy-in

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