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Enterprise Process Management

Creating and Sustaining Cross-Functional Excellence

A Two-Day Seminar

Enterprise business processes are the end-to-end, cross-functional processes that create and ultimately deliver value to your customer. Managing these processes is critical to organizational success…and one of the most difficult challenges in business today.

More than 15 years after Michael Hammer first promoted the process-centered organization, advances in technology and in the fields of business analysis, enterprise architecture and BPM has made the effective management of business critical cross-functional processes a realistic goal.

This seminar addresses the challenge of enterprise process management from both the organizational and personal perspective. It delivers skills and techniques needed to make process excellence a sustainable asset.

What You Will Learn

  • Create the management architecture to manage across silos
  • Identify core processes and the measures you will use to manage them
  • Coordinate cross-functional efforts to focus on strategic objectives and customer satisfaction
  • Launch strategic process optimization and redesign projects
  • Facilitate cross-functional understanding of process management necessities

Seminar Outline

Making Process Excellence Sustainable

  • The 3rd and 4th Waves of BPM
  • Why process excellence endures in some organizations

The Process-Focused Organization

  • The business case for change
  • Systems thinking and Enterprise Architecture
  • Building the process blueprint
  • Re-aligning management

Managing Across Silos

  • Process governance and EPM structures
  • Process Owners and Managers
  • The role of technology (ERP, BPMS)
  • Using cross-functional KPIs

Cross-Functional Excellence

  • Identifying opportunities
  • Chartering projects
  • Focusing on holistic ROI

Creating a Process Culture

  • Overcoming politics
  • Getting everyone involved
  • Maturity models

Who Should Attend

You will benefit most from this learning experience if you are a:

  • Process Manager, Process Owner or Process Leader
  • Senior manager who needs to optimize cross-functional collaboration and performance
  • Process or Enterprise Architect
  • Business Analyst
  • Consultant or enterprise IT professional
  • Change agent
  • Manager in a process-focused organization
  • Leader of Six Sigma or process improvement initiatives
  • Member of a process or organization redesign initiative
  • Manager who needs to work across silos to improve customer satisfaction
  • Professional who is pursuing CBPP certification from the ABPMP

The content of this course leans on and builds on concepts from Beyond Reengineering by Michael Hammer, Horizontal Management by Frank Ostroff, Managing the White Spaces by Rummler/Brache, and Reimagining Management  by Roger Tregear. It also aligns with the enterprise process management chapter of the ABPMP CBOK.

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