Enterprise Process Management

How to Optimize Your Cross-Functional Value Chains
A Two-Day Workshop OR Multi-Day Virtual Seminar

Enterprise business processes are the end-to-end, cross-functional processes that create and ultimately deliver value to your customer. Managing these processes is critical to organizational success…and one of the most difficult challenges in business today.

This seminar addresses the challenge of enterprise process management from both the organizational and personal perspective. It delivers skills and techniques needed to make process excellence a sustainable asset.

Objectives Outline Audience Register

Well-managed enterprise processes deliver operational excellence for decades.

What You Will Learn

Create the management architecture to manage across silos
Identify core processes and the measures you will use to manage them
Coordinate cross-functional efforts to focus on strategic objectives and customer satisfaction
Launch strategic process optimization and redesign projects
Facilitate cross-functional understanding of process management necessities

Who Should Attend

You will benefit most from this learning experience if you are a:

Process Manager, Process Owner or Process Leader
Senior manager who needs to optimize cross-functional collaboration and performance
Process or Enterprise Architect
Business Analyst
Consultant or enterprise IT professional
Change agent
Manager in a process-focused organization
Leader of Six Sigma or process improvement initiatives
Member of a process or organization redesign initiative
Manager who needs to work across silos to improve customer satisfaction
Professional who is pursuing CBPP certification from the ABPMP

Seminar Outline

Making Process Excellence Sustainable

The 3rd and 4th Waves of BPM
Why process excellence endures in some organizations

The Process-Focused Organization

The business case for change
Systems thinking and Enterprise Architecture
Building the process blueprint
Re-aligning management

Managing Across Silos

Process governance and EPM structures
Process Owners and Managers
The role of technology (ERP, BPMS)
Using cross-functional KPIs

Cross-Functional Excellence

Identifying opportunities
Chartering projects
Focusing on holistic ROI

Creating a Process Culture

Overcoming politics
Getting everyone involved
Maturity models

The content of this course leans on and builds on concepts from Beyond Reengineering by Michael Hammer, Horizontal Management by Frank Ostroff, Managing the White Spaces by Rummler/Brache, and Reimagining Management by Roger Tregear. It also aligns with the enterprise process management chapter of the ABPMP CBOK.