Essentials of Process Management Certificate Program
It is generally agreed a business process is a set of activities that converts inputs into an output that is of value to a customer. That’s simple enough on paper but not in real-life application.
Let’s face it, your processes are complex and the organization that was created to manage the complexities of day-to-day operations isn’t necessarily process- or customer-oriented. The processes that create value for your customers cross organizational silos. Conflicting priorities and perceptions impact process flow, efficiency and customer outcomes.
That is why business process management remains vital to the success of your business and your career. Process management enables you to eliminate the inefficiency that is built into most cross-functional processes while simultaneously improving customer satisfaction, thereby improving business results even in challenging economic conditions.
The Process Management Certificate Program series provides tools and techniques you need to regain and maintain a cross-functional focus that:
- Maximizes value creation for the customer
- Optimizes process flow to minimize waste and cycle service time
- Sustains excellence and fosters strategic breakthroughs via innovation
- Facilitates teamwork and cooperation
This program is intended for managers and professionals who influence operational performance and customer satisfaction.
Certificate Program Benefits
Participants in either certificate program will receive a:
- Pre-post test to establish a knowledge baseline
- Post-seminar test to evaluate knowledge capture
- Free Business Requirements or Process Management Memory JoggerTM
- Framed Certificate of Completion from Orion Development Group
Memory Jogger is a registered trademark of GOAL/QPC.
Essential of Process Management Certificate Program – Five-Day Outline
- Defining Customer Value
- Understanding customers and prioritizing expectations
- Value assessment factors
- Linking Value to Business Processes
- Defining value-adding vs. non-value-adding activities
- Where are requirements being met?
- Systems Thinking
- Understanding organizational and process boundaries
- Creating a System Map
- Variations and applications
- Enterprise Process Management
- Cross-functional processes
- Selecting the process or processes to focus on
- Documenting Processes
- Overview of process maps
- Tool selection criteria
- Documenting Processes (cont’d)
- Case study review
- Applications and group exercises
- Measuring Processes
- Measuring product or service quality
- Where and what to measure
- Analyzing Process Data
- Pareto chart
- Histogram
- Trend and Control charts
- Root Cause Analysis
- Fishbone diagram
- Scatter diagram
- Improvement Activities
- Process improvement alternatives
- Improvement prioritization
- Process Innovation
- “Blue Ocean” thinking
- Leveraging process strengths