Evolving Role of the Process Manager

Busting Silos in a Fast-Moving, High-Tech World

A One-Day Seminar

The role of Process Manager emerged in the 1990s as organizations recognized the critical need to optimize end-to-end processes that create and deliver value to your customer. Today, that role is even more important.

Technology has exponentially increased the speed of interactions It has not, however, eliminated the silos in our organizations. As companies contemplate CX transformations, intelligent automation and new self-service options, it is cross-functional business process that will deliver ROI from these advances. And, it is the Process Manager who will assure that ROI.

This seminar addresses the traditional and emerging challenges of enterprise process management. It delivers skills and techniques you need to make technology-driven process excellence a sustainable asset.

What You Will Learn

Create the management architecture to manage across silos
Identify core processes and the measures you will use to manage them
Coordinate cross-functional efforts to focus on strategic objectives and customer satisfaction
Launch strategic process optimization and redesign projects
Align technology investments with business process realities
Facilitate cross-functional understanding of process management necessities

Seminar Outline

Making Process Excellence Sustainable

The 3rd and 4th Waves of BPM
Why process excellence endures in some organizations

Managing Across Silos

Process governance and EPM structures
Process Owners and Managers
Using cross-functional KPIs

Cross-Functional Excellence

The role of technology
Identifying opportunities
Chartering projects
Focusing on holistic ROI

Creating a Process Culture

Overcoming politics
Getting everyone involved
Maturity models

Who Should Attend

You will benefit most from this learning experience if you are a:

Process Manager, Process Owner or Process Leader
Senior manager who needs to optimize cross-functional collaboration and performance
Enterprise IT professional or consultant
Change agent
Emerging leader in a process-focused organization
Business Analyst or Project Manager
Manager who needs to work across silos to improve customer satisfaction
Professional who is pursuing CBPP certification from the ABPMP

The content of this course aligns with the Enterprise Process Management chapter of the ABPMP Comprehensive Body of Knowledge.

If cross-silo performance is critical to your strategic objectives, enroll a team of key leaders today.