Maximizing Process Efficiency

Eliminating Non-Value-Adding-Activities

A Two-Day Seminar

Time IS money. It’s the money you spend delivering a product or service. It’s the money your company loses when a customer decides your service is too slow. It’s the money that seeps from your bottom line when your processes are inefficient.

Too often, “efficiency” efforts try to slash cycle time and costs with across the board cuts, which ultimately diminish both value and revenue. This seminar will arm you with Lean tools and techniques to remove waste –any activity or by-product that is not of value to your customer– and optimize flow.

Using this value-driven approach, you and your team can maximize efficiency without inadvertently reducing stakeholder value and customer satisfaction. Indeed, by optimizing flow you will likely increase capacity and even generate more revenue from the same business process.

What You Will Learn

Map process value streams to capture flow, cycle time and failure points
Identify and eliminate muda (waste and non-value-added activities)
Use Kaizen events to measure and improve processes
Failsafe execution with poka yoke and 5S techniques
Efficiently deliver value to internal and external customers

Seminar Outline

I. Background: the need to think strategically

Linkage to the Balanced Scorecard
Defining Customer Value
Identifying customers and expectations
Prioritizing expectations
Understanding the “Voice of the Customer”
How do your processes create value the customer desires
Efficiency and effectiveness

II. Streamlining the Value Engine: Eliminating Waste

Quantifying waste reduction potential
Process and cycle time chart
Finding your waste (Muda)
Waste walks
Waste reduction strategies
Assessing the value of process activities
Activity chart
Reducing service time and costs
Calculating the savings from waste reduction
Process cost allocation matrix

III. Supercharging the Value Engine: Optimizing Flow

Lean design principles
Single piece flow
Balancing staff and workload
Process optimization: Doing more with the same resources
Step elimination
Theory of Constraints
Parallel vs. Serial flow
Transaction segmentation
Moving boundaries: Outsourcing and in-sourcing

IV. Sustaining the Gains

Establish performance targets
Redeploying team members

Who Should Attend

You will benefit most from this learning experience if you are a:

Manager of Administration, Operations or Manufacturing
Process Owner, Manager or Analyst
Functional or Project Manager
Member of a Process Improvement Team
Professional actively involved in your organization’s process or Quality Improvement efforts