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Maximizing Process Efficiency

Eliminating Non-Value-Adding-Activities

A Two-Day Seminar


Time IS money. It’s the money you spend delivering a product or service. It’s the money your company loses when a customer decides your service is too slow. It’s the money that seeps from your bottom line when your processes are inefficient.LeanZone

Too often, “efficiency” efforts try to slash cycle time and costs with across the board cuts, which ultimately diminish both value and revenue. This seminar will arm you with Lean tools and techniques to remove waste –any activity or by-product that is not of value to your customer– and optimize flow.

Using this value-driven approach, you and your team can maximize efficiency without inadvertently reducing stakeholder value and customer satisfaction. Indeed, by optimizing flow you will likely increase capacity and even generate more revenue from the same business process.

What You Will Learn

  • Map process value streams to capture flow, cycle time and failure points
  • Identify and eliminate muda (waste and non-value-added activities)
  • Use Kaizen events to measure and improve processes
  • Failsafe execution with poka yoke and 5S techniques
  • Efficiently deliver value to internal and external customers

Seminar Outline

I. Background: the need to think strategically

  • Linkage to the Balanced Scorecard
  • Defining Customer Value
  • Identifying customers and expectations
  • Prioritizing expectations
  • Understanding the “Voice of the Customer”
  • How do your processes create value the customer desires
  • Efficiency and effectiveness

II. Streamlining the Value Engine: Eliminating Waste

  • Quantifying waste reduction potential
  • Process and cycle time chart
  • Finding your waste (Muda)
  • Waste walks
  • Waste reduction strategies
  • Assessing the value of process activities
  • Activity chart
  • Reducing service time and costs
  • Calculating the savings from waste reduction
  • Process cost allocation matrix

III. Supercharging the Value Engine: Optimizing Flow

  • Lean design principles
  • Single piece flow
  • Balancing staff and workload
  • Process optimization: Doing more with the same resources
  • Step elimination
  • Theory of Constraints
  • Parallel vs. Serial flow
  • Transaction segmentation
  • Moving boundaries: Outsourcing and in-sourcing

IV. Sustaining the Gains

  • Establish performance targets
  • Redeploying team members

Who Should Attend

You will benefit most from this learning experience if you are a:

  • Manager of Administration, Operations or Manufacturing
  • Process Owner, Manager or Analyst
  • Functional or Project Manager
  • Member of a Process Improvement Team
  • Professional actively involved in your organization’s process or Quality Improvement efforts

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