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Performance Improvement Strategies

Using Lean, Six Sigma and Reengineering to Improve Business Results

A Two-Day Seminar

Think about it: All performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common:

  1. Customer value
  2. Process maps and measures
  3. Root cause analysis
  4. Improvement strategies

No methodology is a one-size-fits-all solution.  The tools and other techniques taught in this seminar will enable you to use the right data and right methods to craft the right solution to improve performance for your organization.

What You Will Learn

  • Evaluate which “tools” should be in your process improvement toolbox
  • Measure and analyze process performance
  • Recognize trends in performance
  • Identify the factors that limit quality, slow service time and increase costs (Lean)
  • Understand variability and how it drives your improvement tactics (Six Sigma)
  • Identify and eliminate bottlenecks (Theory of Constraints)
  • Evaluate and apply process improvement alternatives
  • Develop results-oriented solutions that will yield improved business results

Seminar Outline

I. Approaches to Process Improvement

  • The sea of methodologies
  • Determining best fit

II. The Customer First

  • Who are your key customers?
  • How my customers measure “quality”

III. Lean: Focus on Customer Value

  • Eliminating non-value-added activities
  • Reducing service/cycle time

IV. Six Sigma: Optimizing Performance

  • Understanding variation
    • Histograms and process distribution
  • Managing variation
    • Control Chart
  • Root cause analysis
    • Fishbone Diagram

V. Your Improvement Strategy

  • Improvement alternatives
    • Evaluating reengineering vs. improvement
  • Prioritizing opportunities
  • Kaizen events vs. DMAIC projects

Who Should Attend

You will benefit most from this learning experience if you are a:

  • Leader or member of a process improvement, Kaizen or reengineering team
  • Process Manager or Process Owner
  • Process improvement facilitator
  • Process, Workflow or Business Analyst
  • Internal change agent
  • Manager or consultant who is installing BPM, ERP, CRM or similar technologies
  • Senior leader who is “Champion” of process/technology change
  • Candidate for CBPA or CBPP certification from the ABPMP
  • Actively involved in your organization’s process improvement, Lean or Six Sigma efforts

The skills delivered in this seminar can be applied in manufacturing, service, health care and public sector organizations.

Credits: Up to 14 PDUs / 14 CDUs / 14 CPE hours for ABPMP re-certification

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