MENU Process Improvement in the Public Sector
How to Deliver More Services with Less Budget
A One-Day Seminar
In the ongoing challenge for public sector agencies to deliver more services with less budget, process improvement remains a vital tool. However, many generic Six Sigma and process automation programs aren’t able to clear the unique barriers to streamlining public sector processes.
What You Will Learn
- Identify customer requirements within the public sector
- Map processes to capture time and value
- Identify process pulse points
- Evaluate process improvement opportunities
- Create buy-in and ownership from process stakeholders
Seminar Outline
I. Introduction
- What is different and not so different about government processes?
- Identifying customer requirements within the public sector
- The Kano model
- The 7-Step Process Improvement methodology
II. Mapping Processes
- System Maps
- Top-Down Flowchart
- Cross-Functional Process Map
III. Measuring Processes
- Lead and lag measures
- Finding process pulse points
- Analyzing process data
IV. Process Improvement Methodologies
- Improving process speed
- Reducing cost
- Improving accuracy and consistency
V. Organizational Change
- Creating buy-in
- A project management approach
Who Should Attend
You will benefit most from this learning experience if you are a (an):
- Public Sector Executive, Manager or Director accountable for both operational performance and achieving strategic objectives
- Agency or Department executive responsible for making strategic decisions
- Chief Financial Officer or Controller
- Coordinator of a project-based improvement program such as MBO, Six Sigma or Lean
- Member of a strategic planning task force