Process Innovation

How to Create and Deploy Breakthrough Ideas

A TWO-DAY SEMINAR

Create and Leverage Process Strengths

Well-executed performance improvement initiatives usually deliver good short-term results…but what do you do after the low-hanging fruit has been harvested?

There are three enduring tests of a process change initiative. Did it:

Deliver results the customers care about?
Advance bottom-line or strategic goals?
Improve how we position our business in the marketplace?

In order to answer these questions positively, your organization must be able to do more than streamline operations: process innovation is essential. Innovation, when added to solid process management techniques, creates sustainable operational excellence, i.e. advantages in speed, value, quality or cost that are unique to your organization.

The tools and techniques of Process Innovation go beyond finding creative solutions to business process challenges; they provide the context and direction so that your organization’s investment in process change yields meaningful and lasting returns.

What You Will Learn

Evaluate process performance relative to current strategic goals
Consider improvement alternatives in a strategic and customer-focused context
Create a Strategy Canvas to assess the impact of processes on strategic position
Think outside the “process box”
Use cutting edge “Blue Ocean” and process leveraging techniques to generate ideas for breakthrough performance
Clarify current customer priorities and explore new value propositions that innovation enables
Redesign processes for maximum customer/strategic impact
Leverage process excellence to foster growth
Plan for the practical and political realities of process change

Seminar Outline

I. Improvement, Innovation, and Strategy

The Business Case for Process Innovation
Process change: Does the customer care?
Measuring strategic process performance
The Process perspective of the Balanced Scorecard
Improvement strategies: continuous improvement versus reengineering

II. Continuous Improvement Innovations

Cause-and-effect / affinity diagrams
Identifying necessary process changes

III. Reengineering Innovations: When tweaking will not suffice

The Five Max method
Process Extension
Kano Analysis

IV. Strategic Innovation: Leveraging process excellence

Market Extension
Enterprise Creation
Blue Ocean tools and the Strategy Canvas

V. Implementation

Organizing for Success
Roles and responsibilities
Project planning
Team situation case studies

VI. Behavioral Change

Winners and Losers from Change (w/workshop)
Top Ten Facilitation Tips

Who Should Attend

You will benefit most from this learning experience if you are a:

Manager of Administration, Operations or Manufacturing
Process Owner, Manager or Analyst
Functional or Project Manager
Member of a Process Improvement Team
Professional actively involved in your organization’s process or quality improvement efforts

Credits: 14 PDUs/CDUs, ABPMP hours