MENU Process Modeling for Business Analysts
The Essential Foundation for Every Technology Innovation Project
A Two-Day Seminar
Process Modeling is the essential foundation for every performance improvement and technology innovation project. It is a simple yet powerful method of looking beyond functional activities and rediscovering your core work processes.
Process maps and models enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business. Armed with a thorough understanding of the inputs, outputs, and interrelationships of each process, you and your organization can:
- Design “should be” processes that streamline operations and eliminate non-value-activities that must never be automated
- Craft “could be” processes that leverage technology to enable dramatic performance breakthroughs
Properly used, process modeling and redesign can change your entire approach to business process management…and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems.
What You Will Learn
- Identify and understand your organization’s true core processes
- Recognize and remove activities that do not add value
- Eliminate system flaws that result in poor quality
- Document processes for knowledge management or BPM initiatives
- View customer/supplier relationships and their impact on your system
- Engage business leaders, users, and customers in process change efforts
- Dramatically improve your efficiency and customer satisfaction
Seminar Outline
Process Analysis and Business Analysis
- Process relevance to the business analyst’s job
- Systems Thinking
- System map and gap analysis
- Linkage to requirements and stakeholders
Process Mapping
- Flowchart essentials
- Top-Down chart and exercise
- Block diagram or flowchart
- Activity chart and exercise
- Workflow diagram
- Cross-functional chart
- Tool summary and tips
Analyzing and Improving Processes
- What to look for
- Levels of improvement
- Future State maps
- State Change chart
- BPMN
- Team workshop
- Process measures
Translating Process Tools into Business Requirements
- Use Cases
- Requirements types and artifacts
- Tying it all together
Who Should Attend
You will benefit most from this learning experience if you are a (an):
- Business process owner or manager
- Systems or business analyst
- Functional or project manager
- Process Improvement Team leader or member
- IT upgrade (ERP, CRM) team leader or member
- Actively involved in your organization’s process improvement, Lean or Six Sigma efforts