Retaining and Managing Critical Knowledge
Protecting Your Assets from Turnover and Retirement
A One-Day Seminar OR Multi-Day Virtual Seminar
“Knowledge is the currency of the new economy.” And yet, essential, strategic, expensive knowledge is walking out your door every week. Voluntary turnover is on the rise and, more critically, highly experienced baby boomers –and even Gen X’ers– are retiring in great numbers.
In the Information Age, businesses must not only mitigate “brain drain”; they must make knowledge and process wisdom a true asset that can be leveraged across the organization. Unfortunately, traditional HR practices and high-tech knowledge management systems have not been up to the challenge for most organizations. This seminar delivers a practical, process-mapping-based approach to establishing a culture of knowledge sharing.
Capturing and retaining your organization’s critical knowledge will ensure that:
- Your best practices become standard practices across the organization.
- Onboarding makes your new employees proficient as quickly as possible.
- Quality does not suffer as your organization grows and takes on additional clients.
- Investments in AI technology deliver true intelligence rather than generic, unhelpful advice to your team.
- Process wisdom remains an asset, even when long-service employees retire.
Register for this impactful seminar today!
What You Will Learn Seminar Outline Who Should Attend
What You Will Learn
Key skills and techniques you will acquire include:
- Identify jobs/departments most at risk for loss of critical knowledge or ineffective knowledge transfer
- Quantify your company’s turnover and retirement risk
- Leverage a process-oriented approach to share and retain knowledge
- Capture and communicate wisdom, not just tasks
- Generate stakeholder support for structured knowledge sharing
- Start small and generate resources/commitment for expansion
- Establish a model that’s easily duplicated and accelerates learning/productivity
Seminar Outline
This workshop is delivered in two half-day sessions when taught online as a public seminar. It is typically delivered as a one-day seminar when taught as a private workshop at the client’s location.
The Challenge: Mobility of Knowledge in the Information Age
- The true cost of employee turnover
- Traditional strategies for preventing a knowledge-loss crisis
- Generational challenges of traditional methods
- Critical gaps in “knowledge management”
The Solution: Integrating HR & Operations for Knowledge Retention
- Quantify risk and prioritize efforts
- Enlist early “partners” in knowledge capture transformation
- Process maps as “knowledge maps”
- Converting SOP documents into “living” procedures
- Leveraging process documentation
- Capturing process wisdom
- Assessing and saving the knowledge that matters
- Managing knowledge assets
Sustaining It: Building a Culture of Knowledge Sharing
- Winning hearts and minds
- The idea-driven organization
- Leveraging information and experience throughout the employee lifecycle
- Meeting the needs of customers and process owners
- Making knowledge everyone’s job
- Return on knowledge transfer and retention
Who Should Attend
You will benefit most from this learning experience if you are a:
- Manager who hires, trains and develops employees
- Human Resources or learning professional
- Manager of a team with staff in the field or at remote locations
- Leader in an organization with regulated and/or safety-related processes
- Manager whose key emerging employees are millennials
- Leader of an ISO, Business Process or Knowledge Management center of excellence
“The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The productivity of that capital depends on how effectively people share their competence with those who can use it.”
– Andrew Carnegie
DILBERT © 2014 Scott Adams. Used By permission of UNIVERSAL UCLICK. All rights reserved.