Retaining and Managing Critical Knowledge

Protecting Your Assets from Turnover and Retirement

A One-Day Seminar OR Multi-Day Virtual Seminar

“Knowledge is the currency of the new economy.” And yet, essential, strategic, expensive knowledge is walking out your door every week. Voluntary turnover is on the rise and, more critically, highly experienced baby boomers –and even Gen X’ers– are retiring in great numbers.

In the Information Age, businesses must not only mitigate “brain drain”; they must make knowledge and process wisdom a true asset that can be leveraged across the organization. Unfortunately, traditional HR practices and high-tech knowledge management systems have not been up to the challenge for most organizations. This seminar delivers a practical, process-mapping-based approach to establishing a culture of knowledge sharing.

Capturing and retaining your organization’s critical knowledge will ensure that:

Your best practices become standard practices across the organization.
Onboarding makes your new employees proficient as quickly as possible.
Quality does not suffer as your organization grows and takes on additional clients.
Investments in AI technology deliver true intelligence rather than generic, unhelpful advice to your team.
Process wisdom remains an asset, even when long-service employees retire.

What You Will Learn Seminar Outline Who Should Attend

What You Will Learn

Key skills and techniques you will acquire include:

Identify jobs/departments most at risk for loss of critical knowledge or ineffective knowledge transfer
Quantify your company’s turnover and retirement risk
Leverage a process-oriented approach to share and retain knowledge
Capture and communicate wisdom, not just tasks
Generate stakeholder support for structured knowledge sharing
Start small and generate resources/commitment for expansion
Establish a model that’s easily duplicated and accelerates learning/productivity

Seminar Outline

This workshop is delivered in two half-day sessions when taught online as a public seminar. It is typically delivered as a one-day seminar when taught as a private workshop at the client’s location.

The Challenge: Mobility of Knowledge in the Information Age

The true cost of employee turnover
Traditional strategies for preventing a knowledge-loss crisis
Generational challenges of traditional methods
Critical gaps in “knowledge management”

The Solution: Integrating HR & Operations for Knowledge Retention

Quantify risk and prioritize efforts
Enlist early “partners” in knowledge capture transformation
Process maps as “knowledge maps”
Converting SOP documents into “living” procedures
Leveraging process documentation
Capturing process wisdom
Assessing and saving the knowledge that matters
Managing knowledge assets

Sustaining It: Building a Culture of Knowledge Sharing

Winning hearts and minds
The idea-driven organization
Leveraging information and experience throughout the employee lifecycle
Meeting the needs of customers and process owners
Making knowledge everyone’s job
Return on knowledge transfer and retention

Who Should Attend

You will benefit most from this learning experience if you are a:

Manager who hires, trains and develops employees
Human Resources or learning professional
Manager of a team with staff in the field or at remote locations
Leader in an organization with regulated and/or safety-related processes
Manager whose key emerging employees are millennials
Leader of an ISO, Business Process or Knowledge Management center of excellence

“The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The productivity of that capital depends on how effectively people share their competence with those who can use it.”

– Andrew Carnegie