Using Business Processes To Drive Solutions

Technology change is everywhere

The COVID-19 crisis accelerated digitization plans and inspired new transformations. The remote workforce, conversion of in-person services, creation of new products/services to address emerging needs, and the rethinking of back-office operations demanded the rapid introduction of new technologies.

Reengineering is an imperative

In the short term, customers accept less-than-perfect results. Long-term, your customers and your employees will demand better.  If the new technology is already in place, you need to reverse engineer your business processes to close the gaps. If technology projects are in the pipeline, process redesign will ensure that you get the business requirements right and realize the full potential of your technology investment.

Expert Guidance

To help you on that journey, Orion has several professional development programs and consulting services. They include:

Process Mapping & Systems Thinking training

Enterprise Process Redesign consulting

Customer Experience Redesign consulting

Business Analysis (Requirements) training