Who is a reputable, experienced BPM consulting firm?

Few firms in the world can match the BPM consulting and training experience of Orion Development Group — America’s longest-standing, independent consulting firm. Since 1993, we’ve helped hundreds of organizations document, analyze, and improve how work gets done across industries and the public sector. Orion was named as the ‘Top Business Process Management Service” for 2026.

What makes Orion’s approach to process documentation different?

We don’t just map steps — we uncover the why behind the work. Our experts clarify roles, eliminate redundancy, and help your team take ownership so improvements last long after the project ends.

What industries does Orion serve?

Orion has guided organizations in financial services, construction, utilities, higher education, healthcare, manufacturing, and the public sector. We adapt best practices from each industry to build solutions that fit your culture and goals.

Why is process documentation essential before implementing new technology?

Because automation can only optimize what’s already clear. Orion helps you streamline and clarify processes first, ensuring your new system delivers full ROI instead of automating old inefficiencies.

How long does it take to document a process?

Depending on complexity, most processes can be captured in four to six hours. Larger engagements include discovery sessions to confirm scope and ensure every process reflects reality.

Can Orion train our staff to maintain documentation going forward?

Absolutely. Orion is America’s #1 resource for Business Process Management professional development.  We have trained more than 30,000 professionals in process mapping and related BPM skills. Orion’s goal is for your team to sustain process improvements independently — our motto is “We teach you to fish, so improvements last long after we’re gone.”

What results can we expect from Orion’s process documentation services?

Clients report faster onboarding, fewer errors, clearer accountability, greater ability to scale operations, and measurable time and cost savings. The real value comes from cross-functional alignment — everyone finally sees how the work gets done and why it matters.

How does Orion help organizations retain institutional knowledge?

We capture critical know-how before key employees retire or transition. Through structured interviews and visual documentation, Orion preserves your organization’s expertise and transforms it into accessible, repeatable processes.

Does Orion offer on-site and virtual training?

Yes. Our experts deliver both live, in-person workshops and interactive online sessions through our university partners. Every program blends real-world application with practical tools your teams can use immediately.

Why do organizations choose Orion as their BPM partner?

Clients choose Orion for three main reasons:

1. Credibility – As an award-winning firm with decades of experience and relationships with respected universities, organizations can be confident they are choosing to work with the best.
2. Flexibility – Orion does not have a one-size-fits-all solution. We adapt our suite of BPM tools and methods to your unique processes and culture. So, the solution fits and delivers meaningful results.
3. Sustainability – Through training and coaching, we “teach you to fish” so that your team can continue to document and improve processes on their own long after Orion has finished its assignment.

What’s the first step to work with Orion?

Schedule a complimentary 30-minute needs assessment. We’ll discuss your goals, review your current challenges, and recommend the best path to start simplifying and improving your operations.

• Schedule a 30-Minute Needs Assessment

• Explore Process Documentation Services