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Interested in learning more about Business Process Management, Strategic Planning and Change Management?
Incorporate some of our wisdom into your business. Take a few minutes to view the knowledge bank of articles, posts and downloads written by our instructors, team members and other experts in the field.
Articles
Strategic Direction
Four Waves of Process Management
by Paul King
How To Determine Appropriate Performance Measures During Mergers
by Ralph Smith
10 Steps to Business Process Transformation
by Connie Moore for CIO Magazine
Not All Classrooms Have Four Walls: Unexpected Business Lessons
by Ralph Smith
Process-Oriented Strategic Planning Series
Leveraging Process for Strategic Advantage
by Ralph Smith
Conducting A Strategic Assessment
by Ralph Smith
Public Sector Strategy Series
Mapping Strategy in Public Sector Organizations
by Ralph Smith
Building the Balanced Scorecard in Public Sector Organizations
by Ralph Smith
Process Mapping and IT/Process Redesign
IT, Process Management and Change Management
by Paul King
10 Tips for Business Process Mapping
by Paul King
Six Opportunities to Look for During Process Documentation
by Paul King
To Automate or Not to Automate, That is the Question
by Matt Spears
RAPID Process Redesign at Michigan State University
by Anthony Yuhasz
Using Process Mapping to Redesign the Student Experience
by Bridget Burns and Alexandria Aljets
Process Mapping and Business Process Redesign
by Robert D. Boehringer
Are You Ready for Re-Engineering
A Survey by Mike Schueter
Process Mapping Words of Wisdom
by Susan Williams
Cutting Through the Six Sigma Hype
by Gary Cone
You Only Thought You Were the Customer! (How Silos Hurt Business)
by Paul King
Process Mapping and Analysis Series
Facilitating A Discovery Session
by Vicki Hesse
How to Assess A Process
by Vicki Hesse
Mapping A Process
by Vicki Hesse
Preparing for Change
Cracking the CODE on Change Management
by Ralph Smith
Twas the Night Before Process
by Robert D. Boehringer
Implementing Organizational Change: The Role of the Change Agent
by Robert D. Boehringer
Promoting Accountability
by Susan A. Williams
The Baseball Diamond: An Analogy for Team Design and Development
by Dr. William Hendricks
Recommended Reading
BPM and Strategy
Business Process Management and the Balanced Scorecard: Focusing Processes on Strategic Drivers
by Ralph Smith
The Process Edge
by Peter G.W. Keen
Cross-Functional Process Management
Reimagining Management
by Roger Tregear
Business Process Management Is A Team Sport
by Andrew Spanyi
Silos, Politics and Turf Wars
by Patrick Lencioni
Beyond Reengineering
by Michael Hammer
Process Improvement and Redesign Techniques
Business Process Improvement
by James Harrington
Business Process Management
by John Jeston
Process Management Memory Jogger
by Robert Boehringer
The Power of Business Process Improvement
by Susan Page
Business Process Reengineering
by Michael Hammer and James Champy
Understanding Variation: The Key to Managing Chaos
by Donald Wheeler
Management Classics
Out of the Crisis
by W. Edwards Deming (1986)
Managerial Breakthrough
by J.M. Juran (1964)
Innovation: The Attacker’s Advantage
by Richard Foster (1986)
The Goal
by Eli Goldratt (1986)
The Fifth Discipline
by Peter Senge (1990)
Competing on Capabilities: The New Rules of Corporate Strategy
by G. Stalk, Jr., P. Evans and L. Shulman (1992)
Getting It Done: New Roles for Senior Executives
by Thomas Hout and John Carter (1995)
Value Innovation: The Strategic Logic of High Growth
by W. Chan Kim and Renee Mauborgne (2004)