MENU Efficiency → Productivity → Growth.
How to serve more customers with the same or fewer resources.
Operational efficiency isn’t just about reducing costs. It is the key to improving productivity and leveraging new technology so your company can grow. Lean operations:
- Increase capacity/productivity
- Speed up service delivery
- Provide greater ROI from IT investments
- Make it easier to add staff and maintain quality
- Protect profit margins as sales increase
Now that is Efficiency and Effectiveness!
Bob Boehringer on how to create the “well-oiled machine” that frees you to grow your business.
Efficiency: The Foundation for Growth
Efficiency isn’t just about cost-cutting; it’s about optimizing your value engine so that business growth is possible and sustainable.
How can your organization reduce costs and enable your staff to serve more customers?
You do not need to be a rocket scientist to:
- Simplify operations by reducing non-value-added process steps… sometimes by as much as 50%.
- Eliminate one-time exceptions and variations that have somehow become SOP.
- Streamline the introduction of new technology (AI, etc.) to gain more ROI, more quickly.
- Eliminate bottlenecks that frustrate both customers and your team members.
- Utilize simple, inexpensive automations (e.g. bots) to speed up workflow.
- Reallocate staff to optimize workflow and customer service.
- Standardize process documentation so that new employees get up to speed quickly.
Over the last 30 years, Orion’s clients have achieved:
- Increased Capacity – Handle 30% more customers with same staff level.
- Faster Service -Slash delivery time by more than 50%.
- Simpler Operations – Cut steps and inspections by 60%.
- Improved Morale – Less stress, more satisfaction.
- Optimal Resource Allocation – Align staff with customer needs.
…and billions of dollars in annual savings!
Now that is efficiency!
Step Toward Efficiency and Effectiveness
It is easy to get caught up in talks of AI and other high-impact technologies. These investments will certainly make a difference but, realistically, will take years to implement. How can you improve efficiency and enable growth this year?
Eliminate Outdated Processes – Many of your tried-and-true business processes are no longer relevant. Orion’s staircase model will help you build a new blueprint that identifies which processes need to be eliminated, redesigned or automated.
Launch Process Mapping “Kaizen” Events – Your team knows which processes and business activities cause the most delays, errors and complaints. A structured 3-or 4-day workshop will eliminate non-value-added steps, unnecessary inspections, and miscommunications that cause rework.
Charter Lean Process Improvement Projects – Complex challenges require more than simply cleaning up workflow. Lean process improvement projects are executed over several weeks. Your team will map, measure, explore root causes, brainstorm innovations, and deploy processes that are better, faster and cheaper.
Standardize Processes – Across your organization, there are too many business activities that are performed in different ways by different people. This leads to inefficiency as well as confusion for new employees. The solution: Document and share your organization’s true best practices.
Build a CI Team – Make performance improvement part of the culture rather than a one-time project. Train a team of internal experts who can be embedded into functional areas so that, as life evolves, you have people in place who know how to solve problems, prioritize value-added steps and protect efficiency.
Efficiency is the quality of achieving the largest amount of useful work using as little resources and effort as possible. It does not require reductions in workforce, especially when we are in position to grow and serve more customers.
Let’s Talk!
Complete this form to let us know your goals and challenges. Orion is the best resource to facilitate your organization’s journey to greater efficiency and happier customers, clients, suppliers and staff.
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Call Orion at (800) 510-2117. Let’s explore how you can leverage Orion’s expertise to achieve your goals.