MENU Knowledge Retention & Management
Stop strategic, essential knowledge from walking out your door
Voluntary turnover is on the rise and, more critically, highly experienced baby boomers are retiring in great numbers. Look to Orion to help you:
- Document and standardize best practices
- Capture the “business wisdom” of experienced staff
- Build a collaborative, knowledge-sharing culture
- Implement a self-sustaining system of “living documents” that is widely used and easily managed
Services
For years, corporations and government agencies have relied upon expensive IT systems to maintain knowledge repositories. These electronic libraries are useful but they are not “knowledge management” and they do not promote a culture of knowledge sharing.
Orion can help your organization build a living system that is used every day to assure effective operations, capture business wisdom and share learning throughout the organization. Orion’s services include:
Process Mapping and Documentation
The process map is essential tool for understanding and sharing how work is performed. It forms the foundation for an effective knowledge retention and management system. Orion is the United States’ leading expert on process documentation. We can create your documentation or train and facilitate an internal team to develop and maintain your process maps. Orion has been delivering Process Mapping training since 1994. Our curriculum is the de facto standard of the industry.
Onboarding Evaluation
The output of any process can only be as good as the inputs it was given. The same is true for your staff. Unless your organization is hiring the right people and providing them with the training, business language and coaching to succeed, your company cannot deliver outstanding results. Orion will work with your HR leaders to evaluate job descriptions, hiring criteria and all facets of employee onboarding to assure they are setting up the new employee and the organization for success.
Solution Implementation
An effective knowledge retention and management solution is one that is utilized throughout the entire employee lifecycle. Rather than building information repositories, Orion will help your organization create a knowledge-sharing culture that uses the process map as its language. These maps will reside in a system like Promapp, making them living documents that are used to accumulate and share process wisdom.
Seminar: Retaining & Managing Critical Knowledge
In the Information Age, businesses must not only mitigate “brain drain”; they must make knowledge and process wisdom a true asset that can be leveraged across the organization. Unfortunately, traditional HR practices and high-tech knowledge management systems have not been up to the challenge for most organizations. This seminar delivers a practical approach to establishing a culture of knowledge sharing.
This course is available as a one-day seminar and can also be delivered at your location (or online) as a more-intensive, multi-day customized workshop for a group of your management leaders and knowledge management professionals. For more information, email Orion.
Capture the “Business Wisdom” in Your Processes
Practical Solution
Traditionally, process maps were static documents — whether they were created with markers and paper or dedicated mapping software like Visio. Once on the “bookshelf” they were not managed, shared or updated. Fortunately, new systems enable us to turn process maps into living documents that are updated regularly and used to share best practices.
The sample here is from Promapp, a.k.a. Nintex Process Manager. (Orion also has experience with IBM Blueworks live and other repositories.) Modern tools enable use to store critical knowledge and business wisdom “below” each box on a process map. That make the map the backbone of knowledge management from which you can attach:
- Step-by-Step Procedures
- Business Rules
- Performance Metrics and Targets
- Tips and Advice
- Live Forms and/or Screen Shots
- Videos
This rich information can be shared with all employees -in real time- and be used to capture new experiences, improvement ideas and best practices.
Orion will create your documentation in MS Office/Visio, Blueworks, Lucidchart, Promapp or whichever format is most useful to your process performers and Process Owners.
Let’s Talk!
Complete this form to let us know your goals and challenges. Orion is the best resource to facilitate the development of your organization’s process-based knowledge management strategy.
"*" indicates required fields
Call Orion at (800) 510-2117. Let’s explore how you can leverage Orion’s expertise to achieve your goals.