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Performance Improvement in Healthcare

A Four-Seminar Professional Development Series
Critical skills for managers and leaders at healthcare providers

The COVID-19 pandemic brought unprecedented stress to healthcare providers but also highlighted a critical ongoing challenge: How to treat more patients with fewer resources while simultaneously improving patient satisfaction

Based on real-world successes in nationally renowned hospitals, this series will provide your leaders and managers with the techniques they need to improve your financial performance, patient satisfaction and employee engagement.

Program Structure

This professional development series addresses four critical business competencies in healthcare today.  Orion has designed one module for each competency.

All training will be delivered virtually via Zoom.  Each segment will be one-half day in length to minimize impact on your day-to-day responsibilities and to allow for application between training sessions.

  1. Process Optimization in Healthcare - April 27-30
    • Beyond Lean: Reducing Costs and Increasing Revenue
  2. Transforming the Patient Experience - May 18-21
    • Best Practices for Improving Patient/Family Satisfaction and HCAHPS Scores
  3. Data Analytics for Health Care Leaders - June 2, 3, 9, 10
    • Integrating Statistics and Experience to Drive Your Business Decisions
  4. Executing Change in Healthcare - June 22-23
    • Navigating Large Scale Changes in Operations and Culture

Click here to register for the entire Certificate series.

Orion’s experts will be available to respond to questions via scheduled office hours.  Our goal is to help you and your team make meaningful, measurable improvements in quality, efficiency, capacity, patient satisfaction and staff satisfaction.

Act Now!  Enroll a team of key leaders today. 

Click here to register for the entire Certificate series.

Orion’s experts will be available to respond to questions via scheduled office hours.  Our goal is to help you and your team make meaningful, measurable improvements in quality, efficiency, capacity, patient satisfaction and staff satisfaction.

Act Now!  Enroll a team of key leaders today.

 

Examples of Healthcare Performance Improvement

The techniques taught in this certificate series program have added more than $100 million to the bottom line for hospitals, dramatically increased the number of patients served without adding resources, and improved patient / family satisfaction.   Successful organizations include:

  • Children’s Hospital of Pennsylvania (CHOP)
  • Beebe Healthcare
  • Children’s Health Dallas
  • Hill Physicians Group
  • Hudson Valley Hospital
  • ENT & Allergy Associates
  • Muskogee Regional Medical Center
  • Texas Children’s Hospital
  • Cobb County Department of Public Health
  • Evangelical Community Hospital
  • O’Brien Dental Labs
  • Loudon Health System

Learn From the Best:

Ralph Smith and Mandy Dietz

Ralph Smith is the leader of Healthcare Management Services for Orion. He has facilitated improvement efforts in more than 100 organizations worldwide, including hospitals, clinics and other health care organizations.

Mr. Smith served on the Operating Room Executive Committee for Children’s Health Dallas from 2014-2018. Other healthcare clients include the Children’s Hospital of Pennsylvania (CHOP), Evangelical Community HospitalBeebe Healthcare, and the Cobb County Department of Mental and Public Health.

Mandy Dietz is the Customer Experience practice leader for Orion. She has more than 25 years of experience in operations, technology, and process improvement.

“Ralph was one of the best seminar instructors I’ve come across and I appreciated how each story and healthcare example he told related directly to a point within the presentation.”

–Director of Radiology

Success Story: MRI Wait Time and Capacity

The MRI unit at a major Children’s hospital found themselves in a situation where the numbers just didn’t add up. The main OR had three MRI machines that were running at an average monthly capacity of 58%, and yet there was a six-week backlog to get scheduled for an image. 

There were many talented people in each of the relevant functions but a flawed process was leading to poor machine utilization and delays in patient care. Using simple Lean and Data Analytics techniques a project team generated a range of common sense solutions that impacted patient flow, scheduling, and cross-functional communication.

The double digit increase in capacity resulted in an annual gain of more than $2 million. The six-week patient backlog was slashed to less than one week. First case on-time start percentage doubled.

Click here to read the full story.

Schedule

April 27 –June 23, 2021

Web-based (Live)

Register

Save $1,000 by registering for the entire series ($3,495) using this link. You can also register for individual programs ($1,275 or $695) using the links in the Modules section.

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