MENU Amanda Dietz
Amanda (Mandy) Dietz is the Vice President – Project Management and Business Analysis and the Customer Experience practice leader for Orion Development Group. She has more than 25 years of experience in operations, technology, and process improvement.
Prior to joining Orion, Ms. Dietz attained extensive quality and process management experience in the corporate world. Some of Ms. Dietz’s accomplishments are listed below. Click here to view her blog.
Ms. Dietz on the importance of Process to assure ROI for IT
Testimonials
“Amanda Dietz did an excellent job…She impressed us all with her knowledge not only of process mapping but of our business.”
– U.S. Coast Guard Finance Center
“Amanda gave a great class! She encouraged participation and original thinking. She is definitely knowledgeable on the subject.”
– Navy Federal Credit Union
“[The seminar] gave me additional tools to determine where and how to improve my department’s processes and performance.”
– BAA Indianapolis
Some of Ms. Dietz’s accomplishments include:
- Enhanced product line profitability in excess of 10% for multiple years
- Recognized as semi-finalist in the 1994 USA Today/RIT Quality Service Award
- Reduced turnaround times from multiple weeks to less than two days
- Reduced call center hold times by more than 80%
- Raised quality performance indicators above corporate standards
- Successfully directed numerous information technology conversion projects
As an instructor, Ms. Dietz consistently receives outstanding reviews from seminar participants.
Ms. Dietz training/consulting clients include:
- Bank of America
- Best Buy
- Consumers Credit Union
- Daimler-Chrysler Financial
- Duke Energy
- Fingerhut Companies
- Kuraray America
- Michigan Virtual
- Ohio PERS
- Santee Cooper
- University Federal Credit Union
- U.S. Postal Service