Business Process Improvement Bootcamp
Virtual Training Program (Six days over three weeks)
The alphabet soup of performance improvement methodologies can be confusing when all you want to do is find ways to serve customers quicker, better and cheaper.
This practical, hands-on workshop will give you the skills and knowledge needed to cut through the theory and deliver measurable performance improvement.
Sessions will be on Mondays and Fridays with case study assignments in between.
The Business Process Improvement Bootcamp uses a real-world case study to teach you tools and techniques needed to:
- Clarify the business results we need to achieve via process improvement
- Take a systems thinking approach to the problem/opportunity
- Leverage the best tool (Lean, Six Sigma, etc.) for the task at hand
- Explore and identify the root causes that are undermining performance
- Design short-term and long-term solutions
- Define the business case for change
- Implement solutions that lower costs, increase quality, shorten service time and simplify operations
This program is intended for managers and professionals who influence operational performance and customer satisfaction.
- Comprehensive process analysis, improvement, and implementation skills
- 33 hours of ABPMP-recognized professional development credit
- Free Process Management Memory Jogger
- Post-bootcamp test to evaluate knowledge capture
- Certificate of Completion
Memory Jogger is a registered trademark of GOAL/QPC.
Tools and Techniques
This bootcamp delivers a broad set of skills for your performance improvement “toolkit.” Covered topics include:
The same content is covered in the virtual classes and in private, in-person workshops.
DAY 1 – Defining the Opportunity (or Problem)
- What is business process improvement?
- Overview of BPI methodologies
- Understanding the problem/opportunity
- Customer journey map and personas
- System map
- BPI project charter
- Assignment: System Map
DAY 2 – Mapping and Analyzing the As-Is Process
- Overview of process documentation techniques
- Process blueprint
- Process mapping toolkit
- Analyzing process maps
- Identifying measurement pulse points
- Assignment: Process Map with pulse points
DAY 3 – Process Evaluation, Part I – Lean Six Sigma
- Eliminating NVA Activities
- Control Charts
- Analyzing Data
- Assignment: Data analysis
DAY 4 – Process Evaluation, Part II – Root Causes
- Pareto Chart
- Fishbone Diagram
- 5 Whys or Fault Tree Analysis
- Scatter Diagram
- Assignment: Root Cause techniques
DAY 5 – Identifying and Prioritizing Solutions
- Fixing deployment problems
- Brainstorming process redesigns
- Selecting the best short-term and long-term solutions
- Building the business case
- Assignment: Prioritization matrix
DAY 6 – Solution Implementation (half-day)
- Change management
- Project management
- Performance metrics
Due to Good Friday, the last session will be held on a Thursday rather than a Friday in Spring 2024.