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Process Mapping & Systems Thinking

How to Streamline and Redesign Business Processes
Four (4) Half-Day, Instructor-Led Virtual Modules 

October 10-11, 17-18, 2023 – 1:00 p.m. to 4:30 p.m. (ET)

Process Mapping is the essential foundation for every approach to quality improvement (Six Sigma, Lean, RPI, reengineering) and workflow automation (ERP, BPMS, CRM).  Orion’s course, taught nationwide since 1994, is the de facto standard of the industry.

Why Process Mapping is Vital

An organization –any organization– is a collection of processes. These processes are the natural business activities you perform that produce value, serve customers and generate income. Managing these processes is the key to the success of your organization.

Unfortunately, most organizations –probably yours– are not set up to manage processes. Instead they manage tasks. Think about it. Isn’t your company organized around functions (the manufacturing department, the radiology department, the sales department, the customer service department)?

As a result, people tend to focus on “local” concerns instead of the “global” needs of process customers. Sub-processes evolve within departments without consideration of other functional areas. Layers of communication and management are created to ensure desired outcomes, thereby adding to costs and lengthening cycle and customer response times.

Inefficiency and waste become part of the system. They rob your organization of profits, productivity and its competitive advantage. Process mapping shows you the way out.

The Wisdom of Bob:

Perspectives from Orion’s Practice Leader

Swim Lanes & Handoffs

System Map Essentials

Managing Customer Feedback

Baby Boomer Brain Drain

What You Will Learn

  • Identify and understand your organization’s true core processes
  • Recognize and remove activities that do not add value
  • Eliminate system flaws that result in poor quality
  • Document processes for knowledge management or BPM initiatives
  • View customer/supplier relationships and their impact on your system
  • Engage business leaders, users and customers in process change efforts
  • Dramatically improve your efficiency and customer satisfaction

Who Should Attend

You will benefit most from this learning experience if you are a (an):

  • Manager (any manager) who needs to improve efficiency or customer satisfaction
  • Process Owner
  • Process, Workflow or Business Analyst
  • Project Manager
  • Preparing for an IT upgrade or transformation project
  • Actively involved in your organization’s performance improvement, Lean or Six Sigma efforts

One of my favorite classes and instructors by far. I have taken Executive classes at Harvard and Michigan; this is my favorite so far.

Gain The Skills You Need To Make Process Mapping Work For Your Organization

This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and the bottom line.

Seminar Outline

  1. Systems Thinking: Seeing the Big Picture
  2. Mapping & Analysis Tools: From As-Is to To-Be
  3. Getting There: Change Mgmt. and Next Steps

Credits: Up to 14 PDUs / 14 CPE hours for ABPMP re-certification

Complete this form to receive the full outline:

Call Orion at (800) 510-2117 to discuss content or customization for your organization.


October 10 –18, 2023


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