MENU Human-Centered Knowledge Management
Capturing the Special Sauce in Your Operations
A One-Day Virtual Seminar
Knowledge management has been a major concern of business leaders over the last decade and, increasingly, a target for artificial intelligence (AI) applications.
AI is a useful tool, but not a solution – especially if its inputs lack the implicit knowledge your employees carry in their brains. Human-centered knowledge management prioritizes capture of this implicit knowledge – the workarounds, exceptions and nuances that solve problems and delight customers.
Attend this seminar to learn a process-driven approach to capturing, retaining, and sharing your team’s unique experiences and business wisdom.
Making Critical Knowledge an Asset
“Knowledge is the currency of the new economy.” And yet, essential, strategic, expensive knowledge is walking out your door every week. Voluntary turnover remains high, new employees struggle to onboard, and highly experienced baby boomers and Gen X’ers are retiring in great numbers.
In the Information Age, businesses must not only mitigate “brain drain”; they must make knowledge and process wisdom a true asset that can be leveraged across the organization. Unfortunately, traditional HR practices and high-tech knowledge management / AI systems have not been up to the challenge for most organizations. This seminar delivers a practical, process-mapping-based approach to capturing and retaining the human wisdom and experience that assure your operations deliver value.
What You Will Learn
- Identify jobs/departments most at risk for loss of critical knowledge or ineffective knowledge transfer
- Leverage a process-oriented approach to share and retain knowledge
- Capture and communicate wisdom, not just tasks
- Generate stakeholder support for structured knowledge sharing
- Start small and generate resources/commitment for expansion
- Establish a model that’s easily duplicated and accelerates learning/productivity
- Establish a system to govern, update, and communicate best practices
Who Should Attend
You will benefit most from this learning experience if you are a (an):
- Manager who hires, trains and develops employees
- Leader in an organization that is struggling to “scale up”
- Human Resources or learning professional
- IT professional tasked with configuring a KM system
- Manager of a team with staff in the field or at remote locations
- Leader in an organization with regulated and/or safety-related processes
- Manager whose key emerging employees are millennials and Gen Z
“The only irreplaceable capital an organization possesses is the knowledge and ability of its people.” — Andrew Carnegie
Gain The Skills You Need to Achieve Human-Centered Knowledge Management
This practical, how-to-do-it seminar will arm you with the skills you need to plan and execute a knowledge retention project that captures your team’s business wisdom and establishes work standards for new hires and promotees.
Seminar Outline
The Challenge: Mobility of Knowledge in the Information Age
- The true cost of employee turnover
- Traditional strategies for preventing a knowledge-loss crisis
- High-tech strategies for preventing a knowledge-loss crisis
- Critical gaps in “knowledge management”
The Solution: Knowledge and Wisdom Retention
- Quantify risk and prioritize efforts
- Converting SOP documents into “living” procedures
- Leveraging process documentation
- Capturing process wisdom
- Assessing and saving the knowledge that matters
- Managing knowledge assets
Sustaining It: Building a Culture of Knowledge Sharing
- Leveraging information and experience throughout the employee lifecycle
- Applying captured knowledge in IT systems
- Making knowledge everyone’s job
Credits: Up to 6 PDUs / 6 CPE hours for ABPMP re-certification
Register
Fee
Standard = $695 per person. Early Bird Discount = $495 per person until December 31, 2025.
Want to Learn More?
Complete the form below to schedule a meeting or call Orion at (800) 510-2117. Let’s explore how you can leverage Orion’s expertise to achieve your knowledge management and professional development goals.
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