MENU Eliminating Non-Value-Added Activities
Outdated procedures, unnecessary inspections and services the customer doesn’t want rob precious time from your team members and precious dollars from your bottom line. The eLearning program presents tools and techniques you can use to find, quantify and eliminate those non-value-added activities.
Objectives
Reduce costs without sacrificing customer satisfaction
- Understand value and types of non-value-added (NVA) work
- Use toolkit to identify potential NVA
- Eliminate non-value-added activities
- Quantify cost and cycle time savings
- Improve speed of service
- Minimize or eliminate waste
Quality is free. What costs money are the “unquality things” – all the non-value-added activities that involve waste and outputs the customer does not want.
Eliminating Non-Value-Added Activities
eLearning Outline
1. Business Processes and Value
- What is Value?
- Types of Activities in Processes
- Typical Non-Value-Added (NVA) Activities
2. Streamlining the Process
- The Value of Verbs
- Identifying Potential NVA Activities
- Tools to find NVA
3. Target Opportunities
- Improvement Goals
- Calculating Efficiency
- Cycle Time
- Case study exercise
4. Review
- What We’ve Covered…
The content in this program is consistent with the Association of Business Process Management Professionals' Comprehensive Body of Knowledge. Completion of the series should enable you to pass the Certified Business Process Professional (CBPP) examination.