Strategic Business Process Management Consulting and Training Since 1993
BPM Consulting & Training
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Process Transformation

Discovering and Implementing Innovative Solutions
Four (4) Half-Day, Instructor-Led Virtual Modules

December 5-6 and 12-13, 2024 – 1:00 p.m. to 4:30 p.m. (EST)

Getting better business results requires both art and science: data-driven problem solving and out-of-the-box creativity.

This seminar will add creative redesign techniques to your classic process improvement skills so you can deliver both continuous improvement and breakthrough solutions for your organization.

The skills delivered in this seminar can be applied in manufacturing, service, healthcare and public sector organizations.

What You Will Learn

  • Evaluate the need for innovation vs. improvement
  • Interpret data and graphics to make key decisions
  • Think outside the “process box”
  • Devise innovative process designs based on customer needs
  • Evaluate and apply process redesign alternatives
  • Develop results-oriented process solutions
  • Assess the strategic impact of process capabilities
  • Deliver more value to current and future customers

The tools and concepts taught in this seminar are compatible with the ABPMP’s Comprehensive Body of Knowledge 3.0.

Who Should Attend

You will benefit most from this learning experience if you are a (an)

  • System or Business Analyst
  • Business Process Owner or Manager
  • Functional or Project Manager
  • Process Improvement Team Leader or Member
  • IT Upgrade (ERP, CRM) Team Leader or Member
  • Customer Experience professional
  • Candidate for ABPMP certification
  • Professional actively involved in your organization’s process improvement, customer experience or strategy execution initiatives

Seminar Outline

I. Innovation in Business

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation

II.  Process Improvement Strategies

  • Optimizing process flow
  • Managing variation
  • Making data-driven decisions

III. Process Innovation Techniques

  • Creative thinking: When science is not enough
  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be Processes

IV. Leveraging Process Excellence

  • Identifying Unique Process Capabilities
  • Kano Model
  • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves

V. Implementation

  • CODE – Implementing Change
  • Creating your roadmap
  • Questions to answers at each phase
  • Defining value from your stakeholder’s perspective
  • Implementation charter/Statement of Work
  • Assessing “winners” and “losers” from change
  • Facilitation tips


No dates are scheduled for this seminar at this time. Please complete the form below if you'd like us to contact you when dates have been added. We can also bring the class to your organization.

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