Process Transformation

Discovering and Implementing Innovative Solutions

May 13-14, 2025 at Michigan State University from 8:00 a.m. to 4:00 p.m. (EST)

Getting better business results requires both art and science: data-driven problem solving and out-of-the-box creativity.

This seminar will add creative redesign techniques to your classic process improvement skills so you can deliver both continuous improvement and breakthrough solutions for your organization.

The skills delivered in this seminar can be applied in manufacturing, service, healthcare and public sector organizations.

Objectives Outline Register

What You Will Learn

Evaluate the need for innovation vs. improvement
Interpret data and graphics to make key decisions
Think outside the “process box”
Devise innovative process designs based on customer needs
Evaluate and apply process redesign alternatives
Develop results-oriented process solutions
Assess the strategic impact of process capabilities
Deliver more value to current and future customers

The tools and concepts taught in this seminar are compatible with the ABPMP’s Comprehensive Body of Knowledge 3.0.

Who Should Attend

You will benefit most from this learning experience if you are a (an)

System or Business Analyst
Business Process Owner or Manager
Functional or Project Manager
Process Improvement Team Leader or Member
IT Upgrade (ERP, CRM) Team Leader or Member
Customer Experience professional
Candidate for ABPMP certification
Professional actively involved in your organization’s process improvement, customer experience or strategy execution initiatives

Seminar Outline

I. Innovation in Business

Transformation examples
Strategy/Process/Innovation Synergy
Generating Solutions: Improvement vs. Innovation

II. Process Improvement Strategies

Optimizing process flow
Managing variation
Making data-driven decisions

III. Process Innovation Techniques

Creative thinking: When science is not enough
Brainstorming- Guidelines
Six Hats Thinking
Five Max Method
Assessing Solutions
Mapping To-Be Processes

IV. Leveraging Process Excellence

Identifying Unique Process Capabilities
Kano Model
Process Extension
Market Extension
Competitive Analysis
Value Curves

V. Implementation

CODE – Implementing Change
Creating your roadmap
Questions to answers at each phase
Defining value from your stakeholder’s perspective
Implementation charter/Statement of Work
Assessing “winners” and “losers” from change
Facilitation tips