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Facilitating High-Performance Teams

Converting Cross-Functional Groups to Productive Teams
A Two-Day Seminar or Multi-Day Virtual Class

Too many organizations –perhaps yours– have wasted time, money and effort by investing in team-based improvement initiatives (CI, Lean, Six Sigma) that proved to be ineffective. Successful teams don’t just happen; they need the guidance and expertise of a trained facilitator. Only with such an internal resource can your organization achieve the dramatic improvements in performance that are necessary to compete and thrive in today’s challenging economic environment.

An effective facilitator must

  • Work with team leaders to make sure company goals are realized
  • Utilize key tools and techniques to accelerate team progress
  • Run effective meetings
  • Recognize and defuse conflict
  • Balance the productivity (task) and human (maintenance) needs of a team
  • Overcome the factors that undermine team productivity
  • Maximize participation in group problem-solving sessions

What You Will Learn

Participants in this seminar will learn how to maximize team effectiveness by:

  • Analyzing group dynamics and stimulating team performance
  • Helping the team leader lead
  • Defusing conflicts before they affect performance
  • Guiding team members in the use and interpretation of problem-solving tools
  • Promoting team development
  • Working with the BPM/Lean coordinator or steering committee to evaluate and manage team performance

Who Should Attend

You will benefit most from this learning experience if you are a:

  • Director, manager or coordinator of quality improvement
  • Director or manager of employee involvement
  • Team leader or facilitator
  • Training director, manager or executive who believes that unleashing the power of employees is the key to long-term success

Seminar Outline

  1. Introduction
    • Know your role as a facilitator and co-facilitator
    • What does facilitation mean?
    • What makes a good facilitator?
    • What makes a bad facilitator?
  2. BPM and Facilitation – How Teams Fit In
    • Advantages of teams
    • What makes teams fail vs. succeed?
    • Building the framework for successful teams
      • Role of management
      • Role of the team sponsor
      • Role of the team leader
      • Role of the team member
  3. How To Conduct Team Meetings
    • Ground rules for starting and managing meetings effectively
    • How to evaluate a meeting
  4. Communication and Listening Skills
    • One-way vs. two-way communication
    • Barriers to effective communication
    • The art of listening — guidelines to enhance listening skills
    • Workshop
  5. Group Dynamics and Decision Making
    • The four stages of team development
    • Group interaction styles
    • Group problem-solving orientations
    • Group decision-making styles
    • Conflict styles – how to handle difficult situations that can arise in teams
    • Balancing the needs of a team to ensure success
  6. Tools Used In Facilitating Teams
    • Overview of how to use popular process improvement techniques
    • Facilitating Different Varieties Of Quality Improvement Teams
      • The employee involvement group
      • The Lean/Six Sigma team
      • The project action team
  7. Wrap-Up and Review
    • Taking the seminar back to the workplace


No dates are scheduled for this seminar at this time. Please complete the form below if you'd like us to contact you when dates have been added. We can also bring the class to your organization.

Act now! Call Orion (800-510-2117) today to arrange a customized workshop for your leadership team or submit a question below.

PMI®, PMP®, and PMBOK® are registered trademarks of the Project Management Institute, Inc. registered in the United States and other nations. CBAP® and IIBA® are registered trademarks of International Institute of Business Analysis.

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