MENU The Path to True Efficiency in Government
How to improve service to citizens with the same or fewer resources.
Big spending cuts in DC are impressive… but they do not represent efficient operations, nor do they enhance services for our citizens. Rather than slash the budget, you can:
- Increased Capacity/Productivity
- Speed Up Service Delivery
- Simplify Operations
- Improved Staff Morale
- Lower Operational Costs
Now that is Government Efficiency!
Taking the Lead on Government Efficiency
Even if your agency is not directly impacted by cost-cutting in the Federal government, citizens across the country are demanding greater efficiency in government operations. Public sector professionals are used to the demand, “Do more with less!” But in today’s environment, working harder is not a sufficient solution.
How can your organization reduce costs and improve day-to-day service delivery?
You do not need to be a rocket scientist to:
- Simplify operations by reducing non-value-added process steps… sometimes by as much as 50%.
- Eliminate one-time exceptions and variations that have somehow become SOP.
- Reallocate staff to optimize workflow and customer service.
- Eliminate bottlenecks that frustrate both citizens and your team members.
- Utilize simple, inexpensive automations (e.g. bots) to speed up workflow.
- Update standards to match the realities of remote work.
- Standardize process documentation so that new employees get up to speed quickly.
Over the last 30 years, Orion’s public sector clients have achieved:
- Increased Capacity – Handle 30% more applications with same staff level.
- Faster Service – Slash delivery time by more than 50%.
- Simpler Operations – Cut steps and inspections by 60%.
- Improved Morale – Less stress, more satisfaction.
- Optimal Resource Allocation – Align staff with citizen’s needs.
…and more than $2 Billion in annual savings!
Now that is government efficiency!
Step Toward True Government Efficiency
It is easy to get caught up in talks of AI and other high-impact technologies. These investments will certainly make a difference but, realistically, will take years to implement. How can you improve efficiency this year?
Eliminate Outdated Processes – Many of your tried-and-true business processes are no longer relevant. Orion’s staircase model will help you build a new blueprint that identifies which processes need to be eliminated, redesigned or automated.
Launch Process Mapping “Kaizen” Events – Your team knows which processes and business activities cause the most delays, errors and complaints. A structured 3-or 4-day workshop will eliminate non-value-added steps, unnecessary inspections, and miscommunications that cause rework.
Charter Lean Process Improvement Projects – Complex challenges require more than simply cleaning up workflow. Lean process improvement projects are executed over several weeks. Your team will map, measure, explore root causes, brainstorm innovations, and deploy processes that are better, faster and cheaper.
Standardize Processes – Across your organization, there are too many business activities that are performed in different ways by different people. This leads to inefficiency as well as confusion for new employees. The solution: Document and share your organization’s true best practices.
Build a CI Team – Make performance improvement part of the culture rather than a one-time project. Train a team of internal experts who can be embedded into functional areas so that, as life evolves, you have people in place who know how to solve problems, prioritize value-added steps and protect efficiency.
Efficiency is the quality of achieving the largest amount of useful work using as little resources and effort as possible. It does not require drastic reductions in workforce, especially when we are able to work smarter and thereby produce more “useful work” and more valuable services for our citizens.
Let’s Talk!
Complete this form to let us know your goals and challenges. Orion is the best resource to facilitate your public sector organization’s journey to great efficiency and happier citizens, clients and staff.
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Call Orion at (800) 510-2117. Let’s explore how you can leverage Orion’s expertise to achieve your goals.