Business Process Management Consulting and Training
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Essentials of Process Innovation

$150.00

Essentials of Process Innovation is self-paced web training that demonstrates key techniques to generate out-of-the-box solutions and to leverage them to deliver meaningful business results.  See the Description section for more details and a webinar outline.

  • Time: 2 hours, including exercises
  • Fee: $150   
  • Credits: 2 PDUs from PMI and ABPMP

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Description

In a recent survey, 81% of CEO’s consider innovation the single-most important factor in ensuring the success of their business. But how exactly do you innovate? Many people think of process improvement as a science and process innovation as an art but there are structured, practical approaches your team can utilize to redesign business processes so that they:

  • Deliver results the customers care about
  • Advance bottom-line or strategic goals
  • Improve your position in the marketplace

Essentials of Process Innovation is self-paced web training that demonstrates key techniques to generate out-of-the-box solutions and to leverage them to deliver meaningful business results.

Webinar Outline

What is Innovation?

  • How Much Innovation Is the “Right” Amount?
  • Approaches to Process Innovation
    • Customer Focus, Process Focus, People Focus

Customer-Focused Innovation

  • Kano Model
  • Competitor Analysis
  • Value Analysis

Process -Focused Innovation

  • Process Extension
  • The 5 Max Method

People-Focused Innovation

  • Six Hats Thinking
  • Facilitation

Post-Webinar Quiz