Mapping, Improvement & Transformation
There are many important reasons to map a process. Process mapping reveals opportunities to use Lean or Six Sigma to streamline operations. Process mapping is also the vital first step for mission-critical technology transformations. Whether your goal is improvement or transformation, there is no better resource to guide your team than Orion.
Services
Enterprise Process Blueprint
Create a model of how your core processes create value across functions and silos. Learn more.
As-Is Documentation & Analysis
Find hidden opportunities to “work smarter” before you invest in expensive IT. Learn more.
Business Process Redesign
Reimagine your value-creating processes via online workshops. Learn more.
Knowledge Management
Capture and retain the tacit knowledge of your most experienced employees. Learn more.
Professional Development Options
Mastering process mapping as a business skill goes far beyond learning flowchart shapes and connectors. Orion’s experienced instructors teach you how to use a toolbox of techniques to capture business wisdom, optimize resources, and maximize value creation for the customer. Orion’s seminar, taught nationwide since 1994, is the de facto standard of the industry. We offer a comprehensive classroom experience, a concise online module and customized training for your team.
Process Mapping and Systems Thinking Seminar
How to Streamline and Reengineer Business Processes
In two days (or four half-days), this practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have an immediate impact on quality, customer service, productivity and the bottom line. Available as live as an in-person, virtual or customized workshop.
Essentials of Process Mapping Webinar
In two hours, this interactive, self-paced module will show you how to use the three most common charts to document, communicate and analyze business processes.
The content from this course is curated from Orion’s renowned Process Mapping, Modeling and Analysis seminar. Your virtual instructor is Robert Boehringer. Estimated run time: 1-hour presentation only; up to 2 hours with included exercises.
These skills can also be delivered as a consulting engagement applied to real projects. For more information, email or call her at (800) 510-2117.
The Wisdom of Bob:
Perspectives from Orion’s Practice Leader
Why Map a Process?: DRIVE
Design vs. Deployment Failures
System Map Essentials
Why Handoffs Fail
Treating Symptoms vs. Finding Solutions
Feedback & Feedforward Loops
Cost of Bad Inputs
Baby Boomer Brain Drain
Process Mapping Tips
From the Modern Analyst article 10 Tips for Business Process Mapping.
Mapping Tip #1
Start with the Big Picture in mind!
Use the system map to consider the best future state…
Mapping Tip #4
Look Before You Leap!
Don’t race for the high-tech solution without understanding why…
Mapping Tip #9
Validate and Socialize
Make sure the flow is accurate and that you have buy-in…
Unparalleled Real-World Experience
More than 30,000 professionals from private and public sector organizations have completed Orion’s Process Mapping seminar in the last two decades. Our experience goes far beyond the classroom. Below are just some of the clients for whom Orion has provided process mapping consulting, coaching, analysis and facilitation. No team of experts in the United States has helped more organizations in more industries leverage process mapping to achieve performance excellence.
Business Services
Acxiom (Data)
Chemtrade Logistics
ClientLogic (Call Centers)
Control Solutions (Auditing)
DGI Supply
Flint Energy (Logistics)
Louisiana Offshore Oil Port (Transportation)
NYK Line (Cargo)
Terremark (Data Centers)
Visa International
Weichert Workforce Mobility
Manufacturing (General)
American Biltrite
BAE Systems
Becton Dickinson & Company
Demmer
Exactech
Formosa Plastics
Guidant
Harris Corporation
JLG Industries
KLA Tencor
Philip Morris
Reynolds American
Pharma and Petrochemical
Aventis Pasteur
Glaxo Wellcome
Hoffmann-La Roche
ImClone
Marathon Ashland Petroleum
Merck
Pfizer
Shell Caribbean
Utilities (Energy and Phone)
AT&T Mobility
Bell South
Bonneville Power Administration
Colorado Springs Utilities
Consolidated Edison (ConEd)
Consumers Energy
Duke Energy
Hawaiian Telecom
Metropolitan Water Dist of So. Cal.
Pacific Bell
PSE&G
Santa Clara Water District
Santee Cooper
Southern California Edison
Consumer Services and Retail
AAA (Automobile Club)
AT&T Mobility
B&H Photo (Retail)
Carlson Hospitality (Radisson Hotel)
Coca-Cola (Distribution)
Gate Petroleum (Retail)
K. Hovnanian (Home Construction)
Kal Tire (Retail)
Kohl’s (Retail)
L’Oreal (Cosmetics)
Target (Retail)
Timex (Watches)
Tori Richard, Ltd. (Clothing)
Education
Atlanta Public Schools
California State University System
Case Western Reserve University
Dallas Independent School District
Michigan State University
Princeton University
Schoolcraft College
University of California Davis
University of Delaware
University of North Carolina Charlotte
University of Pennsylvania
Financial Services
Affinity Federal Credit Union
American Funds
Berkley Mid-Atlantic Group
Capital One
Citibank
Consumers Credit Union
Delaware Pensions
Farmers Insurance
Federal Reserve Bank of New York
First American Title Insurance
The Hartford Insurance
Hawaii Medical Service Assoc.
Indiana Public Retirement System
MetLife
National Rural Utilities CFC
Ohio Public Employees Retirement System
Optima Health
San Antonio Federal Credit Union
State Farm Insurance
State of Wisconsin Investment Board
Technology Credit Union
TIAA-CREF
Government and Not-For-Profit
American Automobile Association
American Cancer Society
American Petroleum Institute
American Red Cross
Chatham County, GA
City of Austin, TX
City of Rochester Hills, MI
Cleveland Water
County of San Mateo, California
Dakota County
Delaware Pensions
Delaware River Port Authority
Denver International Airport
Fairfax County, VA
Hillsborough County, FL
Indiana Public Retirement System
Johnson County Sheriff’s Office
Judicial Council of California
Kids Central
Metropolitan Water Dist of So. Cal.
Midwest Forensics Resource Center
Neighborhood Centers
Ohio Public Employees Retirement System
Orange County, California
Prince William County, VA
Santa Clara Water District
San Diego County, CA
SWF Water Management District
State of Michigan
– Dept. of Family Services
State of Hawaii
– Dept. of Taxation & Labor
State of Michigan
– Office of Retirement Systems
– State Police
State of New Jersey
– Dept. of Treasury
State of Texas
– Council on Workforce and Economic Competitiveness
– Dept. of Agriculture
– Dept. of Insurance
– Dept. of Public Safety
State of Wisconsin Investment Board
Travis County (TX)
U.S. Coast Guard
Healthcare
BayCare
Children’s Medical Center (Dallas)
Michigan Public Health Institute
Shands Hospital
Texas Children’s Hospital
Let’s Talk!
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Call Orion at (800) 510-2117. Let’s explore how you can leverage Orion’s expertise to achieve your goals.
Process Maps are the language of your business. They explain how value is created, reveal opportunities for improvement, and bring the potential of new IT to life.